Return Policy

Thank you for shopping at Big Dreamers.

The following terms are applicable for any products that You purchased with Us.

We do not offer returns on any of our products. You have 15 days to exchange a product if it is damaged. If 15 days have gone by since your purchase, we unfortunately can’t exchange your product.

Conditions for Exchange

In order for the Goods to be eligible for a return, please make sure that:

  • The products were purchased in the last 14 days
  • The products were damaged upon your receiving them


We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.


Shipping Information

Shipping is calculated by Canada Post through our website checkout.
The cost is determined by the weight and dimensions of your order. 
Available shipping options are:
            • Regular Parcel
            • Xpresspost
            • Priority Parcel
            • Snail Mail (only available for small orders under 0.45 kg ie. stickers, cards, 1 colouring book)
Canadian orders are processed and shipped within 1-3 business days of purchase and should arrive 3-7 business days once shipped. Orders placed on a Friday after 3:00pm EST will be shipped on Monday. 

Please note that orders to the USA will take approximately 10-15 business days.

Contact Us

If you have any questions about our Shipping, or Returns and Refunds policy, please Contact Us

Last updated: April 12th, 2024